As I have always done, I will only collect your personal information when we enter into a contract to work together. I will keep all information about you confidential.
WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
In Kay Fletcher Counselling, I am the only person responsible for how your personal data is collected, stored and processed. Under GDPR, this means I am the Data Controller.
MANAGING YOUR PERSONAL DATA
Although in general, it is important to have confidence in how your personal information is used when you share it, confidentiality is a fundamental part of a client's experience with the helping professions. To this end, I am a BACP Accredited Counsellor, Registered Member MBACP (Accred), of the British Association for Counselling and Psychotherapy (BACP), a professional body overseeing effective and ethical psychological therapy. It sets and maintains the standards for practice and I am committed to its Ethical Framework. More information can be found on the internet at www.bacp.co.uk
I will never use your personal data for any marketing purposes or to share with a 3rd party.
Your data is only used to inform my practice and for contact purposes at the time of your counselling contract with me.
STORAGE AND MANAGEMENT OF PERSONAL INFORMATION
I do not use any computer systems to store personal information (our contract) or session notes, all my records are kept manually. Any session notes I make will not be held with any identifiable details and will be kept in a locked cabinet. The signed contract which forms the identifiable part of the data is held in a separate lockable desk. All keys are held by myself, and all records are only accessible by me.
The session notes and contact details are kept for three years after the sessions have ended to satisfy legal requirements i.e. the time limit for a complaint to be raised against a therapist after counselling has ended under BACP professional conduct procedure. This will differ for counselling children as the child will be regarded as coming of age at 18 and the records will need to be kept for three years after their 18th birthday. Financial receipts are kept for 5 years to satisfy business audit requirements as per Revenue and Customs. Therefore, when you make a payment to me, I will keep a record of this for financial audit reasons only.
This system enables me to efficiently store personal data about my clients and former clients in a way that ensures adequate security and confidentiality.
VISITING MY WEBSITE
I do not record or process any data from people who ring me with general enquiries. If a query did require me to take personal data, I would explain this at the time. I do not record telephone calls. I do not retain email queries.
I do not video or audio record any sessions.
Please see the Information Commissioner's Office ( for more information about the GDPR in relation to information held about you.